Contact information

We're Here to Help

Have a question about your order, need help with a product, or want to share feedback? We'd love to hear from you. Send us an email and our team will get back to you as soon as we can.

Email Us

support@luvrens.com

To help us assist you quickly, please include your order number if you're writing about an order, along with a brief description of your question. If something arrived damaged or incorrect, photos can help us understand what happened.

Support Hours

Monday–Friday, 6:00 a.m.–6:00 p.m.

Response Time

We aim to respond within 24–48 hours. Messages sent outside our weekday support hours will be reviewed when the team is back.

Company Information

Name: Shenzhen Xixiang Technology Co., Ltd.
Address: Unit 2309, Block 2, Phase I, Songmao Yulongwan Yayuan, Laodong Community, Xixiang Subdistrict, Bao'an District, Shenzhen
Phone: +86 13655605985
Email: support@luvrens.com

Whether it's a question before placing an order or support with one you've already made, we're happy to help.