Shipping policy
From your first beauty pick to the moment it reaches your doorstep, we want the delivery details to be easy to understand. Below is how Luvrens prepares, ships, and supports your order.
Standard Delivery and Cost
Standard Shipping is our delivery option for eligible addresses. Shipping is USD 5.99 when the order value is below USD 39.99 and free when the order value reaches USD 39.99 or more. The charge applicable to your cart is displayed before you complete checkout. Customs duties, import fees, and local taxes imposed by the destination may be collected separately from the recipient unless otherwise shown at checkout.
Delivery Destinations
Luvrens serves eligible addresses in many parts of North America, Europe, Asia-Pacific, the Middle East, Latin America, and Africa. The address choices and delivery options presented at checkout determine whether an order can be shipped to a particular destination.
We do not intend to fulfill orders to Russia, Belarus, Ukraine, Iran, North Korea, Syria, Cuba, Afghanistan, Yemen, Somalia, Sudan, South Sudan, Libya, Venezuela, or Myanmar. We also cannot deliver to PO boxes, APO/FPO military addresses, or locations outside the available carrier service area. If an order reaches us for an address we cannot serve, we will contact you and refund the affected order.
When to Expect Your Order
Your estimated delivery window combines preparation time and transit time. We aim to review, prepare, and pack orders in 1–3 business days. Business days are Monday to Friday, excluding applicable public holidays. Orders placed outside business hours start processing the next business day.
| Destination | Preparation | Transit estimate | Total estimate |
|---|---|---|---|
| Japan, South Korea, Singapore, Malaysia | 1–3 business days | 5–10 business days | 6–13 business days |
| United States, Canada | 1–3 business days | 8–15 business days | 9–18 business days |
| United Kingdom, European Union | 1–3 business days | 8–15 business days | 9–18 business days |
| Australia, New Zealand | 1–3 business days | 8–16 business days | 9–19 business days |
| Middle East | 1–3 business days | 10–18 business days | 11–21 business days |
| Latin America, Africa, other eligible destinations | 1–3 business days | 12–25 business days | 13–28 business days |
These are estimates rather than promises of a particular arrival date. Customs inspections, extreme weather, peak shopping periods, and carrier disruptions may add time.
Following Your Delivery
When a tracking service is available for your shipment, the dispatch email includes its tracking details. The carrier may need 24–72 hours after receiving a parcel before its first tracking update appears.
If Something Goes Wrong
Arrived damaged? Write to support@luvrens.com within 7 calendar days of delivery, with your order number and photos of the product and packaging. We will review the damage and arrange an appropriate replacement or refund. This reporting request does not reduce your statutory rights concerning defective goods.
Delivery seems lost? Contact us if tracking has shown no update for 15 consecutive business days, or the parcel is still missing 15 business days after the end of its estimated window. We will investigate with the carrier. If loss is confirmed and the parcel cannot be recovered, you may choose an available replacement or a refund for the affected order.
If a parcel shows as delivered but cannot be located, or if the address entered at checkout was incomplete or incorrect, contact us for help investigating. If an uncollected parcel or a parcel with unpaid import charges returns to us, we will discuss the options for reshipping or a refund under applicable law. No part of this policy removes consumer rights that cannot legally be excluded.
Need to Correct an Address?
Email support@luvrens.com promptly with your order number and corrected address. We will try to make changes before dispatch; changes after handoff to the carrier may not be possible.
Questions about shipping? Reach us at support@luvrens.com. We aim to reply within 24–48 hours during our weekday support schedule.